Both online through the web form and at any customer service office.

It will depend on the type of card, virtual or physical, and the tour packages purchased with the card.

If you have any problems with the online application please go to a customer service office or contact us at 010.

It is a totem or cash machine that provides tourist information and allows the request and collection of the Valladolid tourist card. Also from these points, the user will be able to access the private information of his card (movements, status, wallet recharges ...). These smart service points have accessibility measures, with two screens at different heights, facilitating operation for users.

The Valladolid city council has a network of smart points that allow the collection of a card requested through this website or the request and collection from the smart service point. To find out where the smart service points are located, go to the Where to Get It section of this menu.

Yes. Smart service points have unattended terminals that allow the user to complete the card acquisition cycle from start to finish.